Returns & Exchanges

At Brooklyn Film Camera, we want you to be fully confident in your creative tools. If your gear isn't performing as expected, we offer a 30-day return window for most cameras and accessories to ensure your photographic journey stays on track.

1

Initiate Your Request

Contact our support team via email with your order number and a brief description of the issue or reason for the return.

2

Receive Authorization

Once approved, we will provide you with a Return Merchandise Authorization (RMA) number and a prepaid shipping label for defective items.

3

Pack with Care

Securely package your camera in its original box with all included accessories to prevent damage during transit back to our Brooklyn studio.

4

Inspection and Refund

Our technicians will inspect the equipment upon arrival; once verified, we will issue a full refund or store credit within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing